People
For the future of people
SDG
People are our most valuable assets. We are committed every day to improving the quality of life of citizens and guaranteeing the country's energy future. We do this by building a stimulating and inclusive work environment for employees and contractors, a place where digital skills can be developed, promoted and disseminated locally.
QuotePeople is the pillar that holds the others of our Plan - Planet and Partners - together. That's why we invest in technical knowledge transfer and skills acquisition
Material topics
- Security of networks, assets and people
- Service quality and customer satisfaction
- Network cybersecurity
- Protection, inclusion, enhancement and welfare of Human Resources
- Corporate identity (founding corporate values, historical legacy)
- Respect for human rights
- Network development
Medium to long-term impacts
- Safe and efficient access to energy for everyone
- Decarbonisation of the country in line with European Union targets
- Energy and digital literacy of citizens at the service of energy transition
- Safe and efficient access to energy for everyone
- Energy security of the country
- Safe and efficient access to energy for everyone
- Energy security of the country
- Decarbonisation of the country in line with European Union targets
- Energy and digital literacy of citizens at the service of energy transition
- Development of a healthy and inclusive corporate culture, based on respect for Human Rights and aimed at ensuring the well-being of workers
- Development of a culture oriented towards the promotion of equal opportunities and women's empowerment
- Energy security of the country
- Energy and digital literacy of citizens at the service of energy transition
Our commitment to creating sustainable value
We improve the quality of life and ensure the safety of our employees, citizens and the national energy system
| Action | Target | 2022 Performance |
|---|---|---|
| Guaranteeing citizens a high quality, reliable and safe service |
| 16% and 80% 10-day and 20-day compliance
104% of networks subjected to annual planned inspection for gas leaks
99.4% of interventions carried out on site, with emergency intervention performed within 60 minutes |
| Promoting the health, safety and well-being of employees and collaborators |
| 1.76 Employee and contractor accident frequency index
68% of employees using corporate welfare services 71% net promoter score for employee engagement |
| Promoting the diversification of national energy supplies |
| The first biomethane plant whose connection to the Italgas distribution network was completed in December 2022, guarantees maximum daily production of 10,000 m3 for a maximum annual total of 2.5 million m3. Reference is made to the information given in the section on “The integration of green gases in the networks” |
We develop the skills of the future
| Action | Target | 2022 Performance |
|---|---|---|
| Promoting the dissemination of digital and energy-related skills outside the organisation |
| 4,600 people involved in external training activities |
Developing digital skills and refocusing skills on activities with higher added value |
| 35 hours of training per employee per year The Academy is operational and will start delivering courses in 2023 |
We value diversity and support equal opportunities and inclusion
| Action | Target | 2022 Performance |
|---|---|---|
| Promoting managerial skills for women and guaranteeing a work environment in which equal opportunities are offered, including in terms of salary |
| 24.7% women in positions of responsibility The Diversity and Inclusion project continued in 2022. More details are given in Section 6.2.3, in the paragraph on “Diversity” |
| Investing in the future of women, which includes supporting the dissemination of STEM skills among the female population |
| A recruiting project dedicated to women who have undertaken training in STEM subjects was implemented, raising awareness about digital transformation initiatives and combating gender stereotypes. |
| Ensuring respect for Human Rights |
| The annual review of the due diligence process on the protection of Human Rights was carried out. |
Improving the quality of life and ensuring the safety of citizens
For us, quality of service goes well beyond simple business objectives: continuity, security, accessibility, emergency intervention and comprehensive efficiency of the system are a real assumption of responsibility in regard to the territories served and the end customers.
Title: Customer and citizen support
ClicktoGas - digital inspection
Gas emergency intervention freephone number - operative 24 hours a day, 7 days a week
Online help
Customer portal MyItalgas
Contact Center freephone number
underwent a search for gas leaks into the atmosphere, also using the innovative "Cavity Ring-Down Spectroscopy" technology, which allows accurate pinpointing of even the smallest leaks
Guarantee health and safety in the workplace
Our commitment to health and safety is formalised in the Italgas Group “Health, Safety, Environment, Quality and Energy Policy (HSEQE)”, aimed at enhancing and protecting human resources, which are essential values for the Company. In our activities we operate in such a way as to protect the health and safety of workers, aligning ourselves with the best available technologies, with a view to preventing accidents, injuries and occupational diseases and ensuring adequate information and training on these issues.
also involving contractors
Developing and promoting future skills, valuing diversity and supporting equal opportunities and inclusion
We support personal development and the Group’s industrial growth, based on three strategic pillars:
- engagement and encouraging innovation and organisational changes;
- improving inclusion and sustainability of doing business;
- increasing efficiency through digitisation processes.
