Dialogue with Stakeholders
Our daily relationship with stakeholders gives us indications on the impact of our work and ideas for continuously improving our service levels and developing operating and management models. Dialogue with the people and communities who inhabit the territories where we operate is strategically important for us to develop strategies with which to deal with the present and build the future.
We update the materiality analysis taking into account stakeholder requests, changes in the regulatory environment, the Group's strategy and any drivers capable of significantly affecting our capacity to generate value in the short, medium and long term.
Double materiality
The new EU Corporate Sustainability Reporting Directive proposes a "double materiality" approach, identifying two ways in which to frame corporate governance, social and environmental issues.
Title: The double materiality approach
On the left: Italgas Group
On the right: Sorrounding environment
Inside-out perspective: Impacts generated: how the Group's operations affect the surrounding environment (from Italgas Group on the surrounding environment)
Outside-in perspective: Impacts suffered: how the context affects the Group's results and operations (from the surrounding environment on Italgas Group)
Materiality analysis
We have updated the materiality analysis, assessing the impacts generated (so-called “Impact Materiality”) through a set of activities engaging and listening to key qualified, expert interlocutors, as suggested by the reference guidelines (GRI Universal Standards 2021 – GRI 3).
Thus we have gone beyond the concept of a materiality “matrix” in favour of a prioritised list of material topics and a reporting threshold established on the basis of assessment of the most significant impacts.
The four stages of our method for updating the materiality analysis
Prioritisation of material topics
Title: Prioritisation of material topics
Listening and engagement of external and internal stakeholders has taken place both through the organisation of a Multistakeholder Forum and by asking all external participants and all Group employees (Italy and Greece) to assess, through a survey, the material topics in terms of Generated Impact, Urgency and Perceived Oversight, on a Likert scale (from 1 to 5).
Material topics | Impact Materiality | Financial Materiality |
|---|---|---|
Newtorks digitalization and innovation | 4.6 | 4.7 |
Energy transition and fight against climate change | 4.4 | 4.3 |
Safety of network, assets and people | 4.5 | 4.0 |
Cybersecurity | 4.4 | 4.0 |
Quality of services and customer satisfaction | 4.4 | 3.3 |
Economic value generation and ESG finance | 4.3 | 3.3 |
Network development | 4.3 | 3.3 |
Protection, inclusion, enhancement and well-being of human resources | 4.2 | 3.0 |
Compliance, transparency and fight against corruption | 4.2 | 3.0 |
Responsible governance and risk management | 4.3 | 2.6 |
Sustainable management of the supply chain | 4.4 | 2.3 |
Respect tor human rights | 4.1 | 2.0 |
Adoption of circular economy principles | 4.2 | 1.7 |
Dialogue and value creation on territory | 3.9 | 1.7 |
Management of ecosystems and biodiversity | 3.8 | 1.0 |
Corporate identity (founding corporate values, historical legacy) | 3.5 | 1.3 |
Dialogue with our stakeholders
| Stakeholder category | Stakeholder interaction methods |
|---|---|
| Investors and lenders | Regular financial reports and related conference calls; presentation of the business plan; Shareholders' Meeting; in-person and virtual meetings and conference calls with analysts and investors, sometimes specifically dedicated to SRI topics; corporate website, social media. |
| Suppliers | Dedicated meetings, supplier conventions; annual training and engagement initiatives. |
| Customers and sales companies | Direct and ongoing relationships with sales staff via dedicated dialogue channels; regular workshops with sales companies; interactions with end customers via customer portals; customer satisfaction surveys. |
| Authorities and Associations | Periodic meetings, continuous dialogue and workshops for debate, and discussion of sustainability topics on an Italian and international level |
| People | Training events; periodic meetings; annual meetings to discuss career development paths; newsletters; company environment analyses; company Intranet |
| Communities and local areas | Meetings with representatives of local communities, associations and organisations; social and cultural initiatives. |